What happens if I miss a rent payment?

Your Rentmigo guarantee does not remove or reduce your responsibility to pay rent. You are legally obligated to pay your rent in full and on time under the terms of your tenancy agreement. The guarantee exists to protect your landlord in the event of genuine financial difficulty, not as an alternative to paying rent.

If you miss a rent payment, the following process applies:

Step 1: Your landlord logs the missed payment. Your landlord (or their letting agent) logs the missed payment on their Rentmigo dashboard. This must be done within 30 days of the first missed payment.

Step 2: The arrears period. The guarantee operates in line with the Renters' Rights Act. After 3 months of arrears, the landlord is able to serve a Section 8 notice for rent arrears, and Rentmigo pays the landlord at this point.

Step 3: Rentmigo recovers the debt from you. Once a claim is validated and paid to your landlord, the outstanding rent becomes a debt owed by you to Rentmigo. Rentmigo manages the full recovery process, which may include mediation, repayment arrangements, or legal action if necessary.

Rentmigo paying your landlord does not mean the debt is written off. The unpaid rent remains your liability. Rentmigo will pursue recovery of the full amount from you.

Yes. If you fall behind on rent, Rentmigo will contact you to discuss the situation and explore options for resolution. If you are experiencing genuine financial difficulty, it is always better to engage early.

Missed rent payments are a serious matter. Depending on the circumstances, unpaid rent may:

If you are experiencing financial difficulty, please contact our support team as early as possible at [email protected], or via live chat. Early engagement gives you the best chance of reaching a manageable resolution.