Rentmigo Help Center

For Tenants

Tenant questions

Getting Started

What is Rentmigo and how does it work?

Who can apply for a Rentmigo rent guarantee?

How is Rentmigo different from a traditional Guarantor?

How is Rentmigo different from a deposit alternative?

Applying for a Guarantee

How to apply for a Rentmigo Rent Guarantee

What documents do I need to apply?

What is open banking and why do you need access?

What happens during the ID verification process?

How long does the application take?

Can I apply before I have found a property?

What is a Pre-Approval Certificate?

Responsible Third Parties

What is a Responsible Third Party?

Is a Responsible Third Party legally liable for my rent?

What documents does a Responsible Third Party need to provide?

How is a Responsible Third Party's information used?

Can a tenant apply without a Responsible Third Party?

After your Application

What happens after I submit my application?

How will I be notified of the outcome?

What does it mean if my application is declined?

Can I reapply if I am declined?

What happens once my application is approved?

Payments and Fees

How much does a Rentmigo guarantee cost?

When is payment taken?

What payment methods are accepted?

Can I pay in instalments?

What is your cancellation and refund policy?

What does my rent guarantee cover?

What is the guarantee limit?

How long does my guarantee last?

What happens if I miss a rent payment?

What happens if I change property?

Your Account and Data

How do I access my tenant dashboard?

How do I download my certificate?

How do I update my personal information?

How is my data stored and protected?

How long do you retain my data?