The simple version
If you are running a compliant tenancy and report arrears on time, the claims process is straightforward. The vast majority of issues arise from missing documentation or late reporting, both of which are easily avoided.
How to make sure your claim is processed smoothly
There are three things that matter most:
Report arrears promptly. Log the missed payment on your Rentmigo dashboard within 30 days of the first missed payment.
Keep your tenancy documentation in order. If your tenancy is set up in line with standard legal requirements, you should already have everything you need.
Make sure the tenancy is compliant. Gas safety, electrical safety, EPC, deposit protection, and prescribed pre-tenancy information should all be in place from day one.
When might a claim not be approved?
In rare cases, a claim may not be validated. The most common reasons are administrative rather than fundamental:
Documentation was incomplete or not submitted
Arrears were reported outside the 30-day window
A required statutory compliance document was missing or had expired
If this happens, you will be notified of the reason and, where possible, given the opportunity to resolve the issue.
In short
If you are letting your property properly, you have very little to worry about. The claims process is designed to be clear and predictable for landlords who are operating in line with their legal obligations.
Questions
If you have any concerns about a claim, contact our support team via live chat or at [email protected].